Terms and conditions

Most Important Terms & Conditions
  1. Important notice- Dear customer, please note that there are certain inherent risks involved in dry cleaning and laundry of garments. Therefore LaundryAnna suggests all its customers to read the Terms & Conditions carefully before handing over the garments for processing.
  2. We exercise utmost care in processing articles entrusted to us and treat each garment using method that is best suited to its nature and condition.
  3. We can not assume responsibility for inherent weakness or defects in materials that are not visibly apparent prior to precessing. This applies particularly but not exclusively to suedes, leather, silks, satins, double face fabrics, vinyl, polyurethane etc.
  4. In laundering or dry cleaning process, we can not assume responsibilities for colour bleeding, shrinkage or against damage to weak and tender fabrics.
  5. Any ornaments, valuables, cash or special buttons must be removed by the customers before sending their garments for washing, ironing or drycleaning.
  6. Responsibility is disclaimed for trimmings, buckles, beads, belts, shoulders pads and sequins etc.
  7. in the event of loss by fire or any other loss and damage to the garments for which we may accept liability, without prejudice shall not exceed 15 times the rates charges for washing or drycleaning that garment. Our compensation is ahead of the industry norms of 10 times.
  8. The claim for such compensation has to be made within 24 hours after receiving the garments and a signed copy of the invoice needs to be produced. Such claims shall not exceed RS 2000 or 15 times the cost of servicing that garment.
  9. Valuable garments can be declared at the time of pick up and the processing charge for such garments shall be 5% of the value declared.
  10. Any garment whether partially or completely damaged must by retained by us upon full settlement of claim unless otherwise agreed by LaundryAnna.
  11. Please check the number of articles indicated and the service selected otherwise LaundryAnna”≥ count must be accepted as correct. In case of discrepancy in count and if customer is not available to verify, our count must be accepted ad correct.